Stay some more and spend less: save 15% on every direct booking with Staysome.
Locations
Amsterdam
Porto
About Us
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Typically, you'll find the best price on our own website. The advantage: Save 15% on each stay when you book directly with us compared to other platforms.However, if you receive additional discounts from other providers (such as through a loyalty program), you might come across a better offer elsewhere. Please understand that we are unable to match or undercut these external prices.
Unfortunately, it is not possible to preview one of our apartments, as we do not have staff on site.Please also note that we cannot promise or reserve specific apartments. However, we will allocate an apartment within the category you booked, based on current availability, and will do our best to accommodate your preferences whenever possible.
Select the individual rooms on our booking website to see the exact equipment . Please note that it is not possible to book a specific apartment. It is only possible to book a specific room category and an apartment from this category will then be allocated accordingly.
We do not have a minimum stay requirement. Our goal is to offer all guests, whether they are staying for just one night or several months, a place you'll always want to return to - a place that is designed to stay.Please note that we can accommodate guests for a maximum of 6 months.
You can easily and conveniently book our apartments through our own website. The advantage: Save 15% on each stay when you book directly with us. Please note that a handling fee may be charged for direct bookings that are not made through our website.Alternatively, we are also available on many popular booking platforms - the choice is yours. Same day bookings can be made until 9pm.
If you have made your booking directly via Staysome, you can easily change your booking via your booking page. To do this, open access booking and click on Manage booking.If you have made your booking via partner channels such as Booking, Airbnb or Expedia, please change or cancel your reservation details via the relevant platform. Any refunds will be made directly via the respective partner channel.
For some of our locations we require a security deposit of EUR 200 in accordance with section 9 of our general terms and conditions. In order to gain access to your apartment, it is absolutely necessary to deposit this service before arrival. Of course, you will be refunded the security deposit directly on the day of departure, provided that there were no violations of our general terms and conditions or willful damage. Please note that depending on the bank, it may take a few days for the amount to appear in your account.
Children between the ages of 0 and 2 stay with us for free. We charge a partial amount for children and young people between the ages of 3 and 17 - young adults over the age of 18 do not receive any further discounts, but pay the full amount.
You can make a booking with all major credit cards:Visa, MasterCard, American ExpressUnfortunately, creating a booking on account is not an option for us.Please note that your booking must be paid on the day of arrival to ensure we can maintain your reservation and provide you with your access details in a timely manner.
Depending on the location, additional fees may apply, such as bed tax or tourist tax imposed by the city. These charges vary from city to city and are subject to local regulations, over which Staysome unfortunately has no control.In many cities, business travelers are exempt from these taxes. If you're traveling for business, please contact us in advance, and we'll check if the fees can be waived (proof of business travel is required).
Since we operate our apartments without on-site staff, payment is mandatory before arrival.Please note that your booking must be paid by 1:00 p.m. on the day of arrival at the latest, so we can maintain your booking and that your personal access codes will be visible on the day of arrival, as scheduled.
Since Staysome is a digital concept and therefore does not have a reception on site, the payment is always debited from your credit card directly when you book the room. If the room is not paid for on time or the credit card cannot be charged, we reserve the right to cancel the reservation.
You can download your invoice yourself on your booking pageafter your check-out from around 11 am. You will automatically receive an email from us with the corresponding link. Simply click on the corresponding field and the download will start automatically. You can also download your invoice later via "My bookings". Simply log in and download it at any time. You can change your billing address yourself before, during or after your stay via "My bookings".Unfortunately, we can only issue you with a final invoice after your stay. This is for legal reasons. If you need an invoice before your arrival, we can send you a preview of the invoice. Please contact us via our contact form.
Yes, you have the flexibility to easily modify your invoice address via your booking page by following these steps:1. Access "My bookings" and navigate to the "Receipt and Invoice" section.2. Select the switch that reads "My billing address and my home address are not the same."3. Change the editable fields with your updated information.4. After making the changes, click on "Save changes" to ensure that your updated data is saved.5. To receive the edited invoice, click on "Get Invoice." Wait a few seconds for the download to complete.If you want to customize the company address, follow these steps:1. Switch the toggle to "Invoice to company or organization."2. Make the necessary changes to the company address fields.3. Remember to click on "Save changes" to apply the updates to your newly created or downloaded invoice.Ensure you save your adjustments to successfully update your invoice and company address details.
Your safety and satisfaction are our top priority. That's why we want to keep you informed about common scams with this article:What is it about?Fraudulent emails and text messages (e.g. WhatsApp or SMS) are currently circulating. Criminals are using these to try to obtain data and money. The fraudsters falsely pose as employees of Staysome, other booking platforms (e.g. Booking) or as the manager of one of our accommodations. In the deceptively real-looking messages, the fraudsters ask you to confirm your booking and provide your credit card information.Are these messages from Staysome by Limehome?No, these messages do not come from us. We do not send payment requests via WhatsApp or SMS.How should you react to such messages?- Do not reply: Do not reply to the message.- No time pressure: Act consciously and not under time pressure.- Do not click on links: Do not open any links contained in the message.- Don't share information: Don't share any personal or confidential information. In particular, don't enter credit card information.- Delete: Remove the message immediately and, if possible, report the message as spam.What should you do once you have made a payment?- Complain about the payment to your bank: Contact your bank as soon as possible to request a chargeback. Many banks have their own function for this in their online banking or provide their own form. The deadline for a chargeback is usually 90 to 120 days. This varies depending on the bank.- Include evidence with the complaint: Submit further evidence with the complaint. This could be, for example, a screenshot of the fraudulent message, this post or a criminal complaint to the police. In many federal states, you can file such a criminal complaint directly online via an Internet police station.- Protect your online banking: Many banks offer additional protection for your online banking and your credit card. For example, you can set your credit card limit to 0.00 euros, certain countries or, if necessary, block the card completely. If you have any questions, please contact your bank directly.How does the booking process at Staysome work?To clarify: Your booking and stay at Staysome is safe. A booking with Staysome is made without any additional confirmation from you via WhatsApp or SMS. We do not ask for any additional payments or a deposit via such messages to confirm your stay. Staysome does not store any credit card data itself. However, as a guest you can choose whether you want to verify your identity by credit card or on paper during online check-in. This legally required identity verification takes place without payment and via a secure provider.Further information: If you have any questions, you can contact our customer support through the form on our contact page.
The online check-in confirms your identity and collects the required legal information. Complete it in your booking page to ensure your personal access codes are visible there as planned on your day of arrival. This step is mandatory and must be completed prior to arrival, as there is no reception on-site. On the day of your arrival, you will receive an email and an SMS with a link to your personal access codes no later than 3pm. Alternatively, you can also view these on your booking page Please note that your suite will be ready for you from 3pm, unless an early check-in has been requested.For guests from Germany traveling within Germany, we verify the identity electronically or by presenting a paper document with your personal data and handwritten signature. You can find the relevant law, the "Bundesmeldegesetz" (BMG), here.
On the day of your arrival, you will receive both an email and an SMS with a link to your access codes by 3 pm at the latest. Alternatively, you can also view these on your booking page.Your suite will be available to you from 3 pm, unless early check-in has been requested.
On the day of your arrival, you will receive both an email and an SMS with a link to your access codes by 3 pm at the latest after completing the online check-in and checking your personal details. Online check-in is mandatory and must be completed before your arrival, as there is no reception on site.Your suite will be available to you from 3 pm, unless early check-in has been requested.Please note that your booking page may state that we will check your check-in. If everything is in order, there is no need to contact us as our team will automatically check the online check-in on the day of arrival. Should we need further information from you, we will contact you proactively. Please check your emails, including the spam folder.
Please open your booking information and follow the step-by-step instructions. Click on “How to enter” and get all the important information about accessing the building and your suite.If you have problems with your personal access codes, you can access further help via “Code not working?”.If this does not work, please contact us so that we can help you immediately. You can also find the contact options here.
Please check the status of your booking and your online check-in on your booking page.Please note that you will only receive an email and an SMS with a link to your access codes after completing the online check-in and checking your personal details. Online check-in is mandatory and must be completed before your arrival as there is no reception on site.If your check-in is being reviewed as shown below and it is after 3pm on your arrival day, please check your emails, including the spam folder. We have probably already informed you if we are still missing your personal details to confirm your online check-in. You can easily update this online. We will check your personal details as soon as possible and release your access codes.If you continue to have problems, please contact us so that we can help you immediately. You can also find the contact options here.
As an accommodation provider, we are subject to local laws that require us to verify the identity of our guests. Depending on local regulations, we either only verify the identity of the primary guest or the identity of all guests.To verify identity, Staysome is entitled to request name, telephone number, e-mail address, place of residence, nationality, date of birth, ID number, pictures of ID document and portrait photo and digital signature, depending on the origin and destination. Valid credit card details are also required at check-in.Identity verification can be carried out in different ways depending on your origin and destination: by providing photos of your ID and face, by electronic verification of your identity or by submitting a paper document with your personal details and handwritten signature.For guests from Germany traveling within Germany, we verify identity either electronically or by submitting a paper document with your personal details and handwritten signature. The relevant law, the Federal Registration Act (BMG), can be found here.Further information on data protection can be found here.
You can upgrade your stay with the added convenience of an early check-in and request this at any time via your booking page.To do this, access your reservation, click on “My Extras”, select "Early Arrival” and make your request there. You will find the link and access to this in your booking confirmation mail. The earliest possible arrival time is 1:15pm. Unfortunately, no earlier check-in can be requested after 2pm on the day of arrival. Please note that we cannot always guarantee an early check-in. However, we will do our best to fulfill your request. This is subject to our availability.
No, we do not have a classic reception with on-site staff - but we do have a virtual reception: your booking page. Here you will find all the important information about your booking, your stay and the apartment you have chosen. You can also easily check in online or download your bill.
Until now, we do not offer breakfast in some of our properties! However, as our apartments are often located in trendy areas, you will usually find an attractive offer - from local bakeries to hip cafés.
No, pets are generally not allowed in our suites. While we all love pets, we also want to be considerate of those around us, especially those with allergies. Unfortunately, we cannot allow pets of any kind in our suites and we ask for your understanding.In case of non-compliance we reserve the right to charge a penalty fee based on our terms and conditions.However, exceptions are dogs for the blind, deaf and other comparable service dogs. These may be carried free of charge and at any time on presentation of proof. Please contact our Guest Service Team.
We do not offer parking spaces. However, you will find information of the nearest parking facilities on your booking page.
You can find general information and recommendations about luggage storage options at your apartment or nearby on your booking page under "Extra Services" → "Luggage Storage". Some of our apartments offer their own luggage storage rooms.For locations where we do not yet offer this additional service, you can find our local partners below. You can see where luggage storage is available on their website:Bounce: https://usebounce.com/ Locker in the City: https://lockerinthecity.com/ Our partners are third party providers. The entire booking process is handled by them. Costs may be incurred for luggage storage. Furthermore, Staysome is not responsible for any damages that occur and assumes no liability in connection with luggage storage.
No, smoking is generally prohibited - even in apartments with a balcony. In consideration of subsequent guests, we unfortunately have to be strict here and cannot make any exceptions.In case of non-compliance we reserve the right to charge a penalty fee based on our terms and conditions.
How to access Wi-FiYou can find your Wi-Fi network name and password in two places:- On the wall or door of your room- On your booking page on the Limehome Website, look for “My access codes” to find your Wi-Fi credentials.In some locations, you may need to accept terms and conditions before your connection is fully active.Need help? If you run into any issues or can't connect, contact us here.
Yes, but we only offer this service to our long-term guests (from a minimum stay of 28 nights).Since not all of our locations have a mailbox for each individual apartment, you will receive your mail once a week from our trusty city managers.Please note that we have no reception, so we cannot receive packages for you. Out of consideration for our neighbors, we ask that you either ensure that you can receive packages yourself or have them delivered to the nearest packing station or similar.We would like to inform you that we generally accept no liability for mailings.As an address, we ask you to choose the following format:Guest name: …c/o Apartment number: …Street, house number: …Postal Code / City: …
Before arrival, all our apartments are cleaned according to our hygiene standards. For longer stays (min. 7 nights) a weekly cleaning including linen change is included. Additional cleaning can be booked for an extra charge of 30 EUR.To check if the date of your cleaning can be changed or to request additional towels and bed linen (subject to availability), please contact us directly.
Even if you made a reservation through one of our partner channels, such as Airbnb or Booking.com, you can still make your extension by accessing your booking. Please note:- You can only extend your stay after you have completed the Online Check-In (OCI) and it has been approved.- If you extend your stay, you may need to complete the Online Check-In (OCI) again to finalize the extension.- Sometimes, it is not possible to stay longer in your apartment, as your apartment may have already been rented out.
Since our apartments are designed to stay, we want all our guests to feel comfortable with us and have good memories of us after their departure. There are only six rules to follow to ensure everyone has a pleasant and relaxing stay:- No parties - quiet times are between 10:00 p.m. and 7:00 a.m. - violations result in a fee of 500 euros- No pets - we want to protect allergy sufferers here- No smoking, not even at the window or on the balcony - violations result in a fee of 200 euros- No theft- No open fire (in the room or on the balcony)- No intentional pollution or damageThese rules apply to all bookings and are valid based on the general terms and conditions. We reserve the right to charge the fees mentioned in the general terms and conditions in the event of non-compliance.
Ensuring your comfort and a clean environment is very important to us at Staysome. Please find below some useful information on waste disposal and cleaning during your stay.Trash CollectionOur housekeeping team doesn’t collect trash daily, and it is usually handled upon request. So, if you are wondering how to dispose of your trash:- Please contact us to find out the available disposal options for your location- Depending on where you’re staying, we’ll either direct you to nearby trash bins, or will inform our housekeeping team may stop by to collect it from your room.Do I need to clean the trash in my room?No, you are not expected to clean your room before checkout, but we do appreciate your help in keeping things tidy for your own comfort! - Please use the trash bins provided inside your room to dispose of your waste.- Leaving the room in good condition helps our housekeeping team prepare the space for future guests.Additional cleaning servicesAt most locations, we offer a complimentary cleaning service if your stay exceeds 7 nights. For longer stays, such as long-term bookings, you’ll typically receive a complimentary cleaning once per week.If you would like, you can also book an additional cleaning at any time. Please note that this service comes with an extra charge and the price depends on the location- Booking additional cleanings and any costs involved- Timeframes for when extra cleanings can be arrangedAnd if you have any questions about trash disposal or need help with anything else, do not hesitate to contact us.
If you are missing something important, such as a pillow, blanket or towel, please contact our support team.
Check-out is possible until 11:00 am at the latest, so that we can prepare the apartment for our new guests according to our high quality standards. After 11 a.m. your access codes will be automatically deactivated and you will no longer be able to enter the building or the apartment.Unfortunately, we cannot offer you a late check-out, as our cleaning staff need the entire time window until check-in. Thank you for your understanding!
Check-out is possible until 11:00 am at the latest so that we can prepare the apartment for our new guests according to our high quality standards. After 11 am, your access codes will be automatically deactivated and you will no longer be able to enter the building or the apartment.At the end of your stay you will be checked out automatically. You don't have to do anything else. You can simply leave the room at the end of your stay.On the day of departure, you will also receive a text message from us before 11 am with a link. If you would like to do us a favor, simply click on this link after you have left your apartment. This will notify us that you have already left and we can clean your apartment.If you need an invoice for your stay, you can find more information in the invoice FAQs.
If you think you may have forgotten an item in your apartment, please contact us via our contact form. Please note that we will need your booking number as well as the details of the item in order to process your request promptly (e.g. a photo of the lost item).Our team will check this carefully and try to find your forgotten item as quickly as possible.If we have found the item you are looking for, we can offer you the following option:- Shipping by post: If you prefer to have the item delivered to your home, we will be happy to organize shipping by post. Please note that depending on the size of the parcel, a fee will be charged for shipping and handling.Your satisfaction is our top priority and we are committed to assisting you in any way we can to ensure the safe return of your items. Please feel free to contact us at any time and we will do our best to help you with your request.Please note that we are obliged to keep your item for a period of six months.
We are a hospitality platform offering a growing collection of rooms and apartments across Europe. Our focus is on straightforward, great-value accommodation designed for different types of travel and lengths of stay. Guests can book, access, and manage their stay online, supported by a digital-first service model built for autonomy and ease.Staysome is operated by Limehome GmbH, a Germany-based and globally expanding hospitality company with deep expertise in hotel operations and technology.
You can currently find our apartments in the Netherlands and Portugal.Just take a look at our website and find the right apartment for your next leisure or business trip.
Our apartments are operated digitally - without any reception or staff on site.Our digital guest journey ensures that you get easy and uncomplicated access to your apartment.After a successful online check-in, you will receive your access data on the day of your arrival and you will find all the necessary and helpful information about your stay on your booking page on the Limehome Website.Should you need our assistance before, contact our support.
Our guest sercive agents are available 24/7 to answer your questions. You can reach us by our contact form.
No, it is currently not possible to purchase a Staysome gift voucher.
No, it is an honor for us that our modern apartments want to be used as a location, but commercial use of our rooms is prohibited.
